Returns & Refunds
We aim to make returns rare — but when they're needed, we keep it simple. Here's how our return process works.
Check Return Window
Each seller offers at least a 14-day return window (some offer more)
- ✓Review the specific return policy in the listing
- ✓Note the exact number of days allowed
- ✓Check if there are any special conditions
- ✓Some sellers offer extended return periods
Contact the Seller
Message the seller via EarthWonders to request a return
- ✓Use the platform messaging system
- ✓Explain your reason for the return
- ✓Be polite and professional
- ✓Request specific return instructions
Follow Instructions
Wait for instructions on where and how to send it back
- ✓Get the seller's return address
- ✓Follow their specific packaging requirements
- ✓Use the shipping method they specify
- ✓Keep all communication documented
Document & Ship
Pack the item safely and include tracking
- ✓Take photos before packaging
- ✓Video showing how you packed it
- ✓Use secure packaging methods
- ✓Always include tracking information
Your Responsibilities as a Buyer
What You Need to Do
Following these guidelines ensures a smooth return process
- 📋Request a return within the return window
- 📋Follow the seller's return instructions carefully
- 📋Document the specimen's condition with photos
- 📋Pack the return shipment securely
- 📋Include tracking on return shipments
- 📋Return items in their original condition
Proper documentation protects both you and the seller throughout the return process.
Before Opening Package
Take photos of the package exterior showing any damage or condition issues before opening.
Upon Receiving
Document the specimen's condition immediately upon receipt with clear, well-lit photos from multiple angles.
Before Returning
Take additional photos showing the specimen exactly as you're returning it to demonstrate proper care.
Packing for Return
Video record yourself carefully packing the return to show that proper care was taken during the process.
When and How Refunds Are Processed
Condition Verification
Once the seller confirms the item is returned in the original condition, EarthWonders issues your refund.
Processing Time
Refunds are typically processed within 3-5 business days after the seller confirms receipt and condition.
Refund Method
Refunds are issued to the original payment method used for the purchase.
Remember: Prevention is the Best Policy
The best returns are the ones that never happen. Take time to read descriptions carefully, ask questions before purchasing, and communicate clearly with sellers. When everyone knows what to expect, transactions go smoothly for all parties.
Related Guides
Complete guide to finding, evaluating, and purchasing geological specimens on EarthWonders.
Safety guidelines and best practices for secure transactions in the EarthWonders community.