Welcome to EarthWonders’ Returns and Payment Experience

This policy is part of our Terms of Use. By shopping on EarthWonders.com, you are agreeing to this policy and our Terms of Use.

Money Back Guarantee

As a business partnered with vetted and established industry dealers, we are proud to offer a money-back guarantee. Upon receiving your item, you have 14 days to initiate the return process. You may initiate the return process before you receive your item. The seller will need to receive the item before any payments are returned. When refunding orders, some fees such as shipping or customs fees may not be refundable. We will communicate what the total refund amount is once you’ve requested a refund and returned the item.  

Dealer-Specific Return Policies

Our dealers bring you one-of-a-kind minerals and gems, and they aim to deliver a stellar experience. To this end, we enable Dealers to create extended return policies that allow you more time to ensure you are satisfied with your purchase. You’ll always find the applicable return policy listed right on the product page so you know exactly what to expect before you make your purchase. Some dealers may only honor the site-wide guarantee, but others offer a more flexible policy. Either way, it’s always clear upfront.

Payment Hold and Confirmation System

We want you to feel confident when shopping with us, which is why we hold payments to Dealers until you’ve received your item and confirmed it’s as described. Here’s how it works:

• Order placed and paid: You order an item and pay for it. You are free to request a refund prior to receiving your item. If the item has already shipped, you will need to wait to receive it and return it before receiving a refund.

• Item is shipped: We work with the Dealer to confirm your order promptly, within three business days. Your dealer then carefully packages your item for the journey and provides proof of shipment/tracking information.

• Item is delivered: Delivery day! You receive your item, and we ask that you confirm it meets your expectations. You have three days, or the remainder of the Dealer-specific return policy, to review your item and decide if you are satisfied. You must request a refund within this period to be eligible.

• Dealer is paid: Only after your item is delivered and guarantee period has passed are funds delivered to your Dealer.

• Special Handling Items: High-value and prestige minerals (anything over $10,000 or marked for special handling) have their own unique process. You won’t be paying for these online or with a credit card so there won’t be a payment hold system — complete the request process and we’ll be in touch to discuss how your exquisite specimen may be delivered.

Return Eligibility

We know you want to get exactly what you expect. As dealers may offer extended return policies independently - it is important and your responsibility to check if you can request a return. 

If you make multiple purchases from the same dealer, the policies for each item may differ - check the fine print in advance to avoid any confusion or misunderstandings. 

Payment Disputes and Escalation Path

We hope it never comes to this, but if there’s an issue with your item or payment, we’ve got you covered.

Here’s what you do:

Contact Customer Support: Contact us via email at hello@earthwonders.com, or by using the customer contact link on our website, order details page, or your order confirmation email.

Return arrangements: We’ll work with you and your dealer to discuss your concerns, and reason for wanting to return the item, and arrange return shipment if appropriate. We’ll work with both parties to find a fair solution.

Our Role in Payments: We’ve partnered with industry-leading payment providers to keep your funds secure. If there’s a payment dispute, our team will work behind the scenes to verify the transaction and resolve any issues. Our team will confirm whether the payment was processed properly. If a refund is due, we’ll make sure it gets to you.

If You’re Based in the European Union

If you’re a buyer based in the EU and purchasing from a dealer that is targeting the EU market. The dealer may be required to comply with certain aspects of the EU Consumer Rights Directive. 

EarthWonders recommends using the escalation path as outlined above. This is the quickest and most reliable way to sort out any issues. However, if you would prefer not to use the escalation path, you have the option of resolving disputes through the EU’s Online Dispute Resolution Platform. 

At EarthWonders, we’re all about creating a smooth, transparent, and enjoyable experience for both buyers and dealers. Our return policy is here to make sure everything stays fair. Have any questions? We’re always here to help!